Privacy Policy

Titswde (hereinafter referred to as "Titswde," "we," or "our") values the privacy of users of our products, including our website (hereinafter referred to as the "Website") and related services (collectively, "our Services"). This Privacy Policy (hereinafter referred to as the "Privacy Policy" or the "Policy") explains how we collect, use, and share personal information of users of our Services (hereinafter referred to as "Users," "you," or "your").

Please read and fully understand this Privacy Policy carefully before using our products or services. You may continue to use the relevant products or services only after you have fully understood this Policy. Once you begin using our products or services, it constitutes your full understanding and agreement to this Policy and any updates thereof, and your consent to our collection, use, storage, and sharing of your relevant information in accordance with this Policy.

We may collect various information about you or your device from various sources, as described below.

Registration Information. If you register to use our Services, subscribe to notifications or updates, or participate in our surveys, we will ask you to provide your name, email address, mobile phone number, physical address, and other contact information. When registering for Titswde, you can also choose to provide additional information to facilitate your use of Titswde, including:

Account authorization credentials for third-party services (such as music and photo services) that you choose to enable on Titswde;

A contact list, including a list of contacts you import from third-party services or applications;

Communication. If you contact us directly, we may receive additional information from you, such as your name, email address, phone number, the content or attachments of messages you send us, and other information you choose to provide. When we send you emails, we may track whether you open them to understand how to provide a better customer experience and improve our services.

Order Information. If you make a purchase through our services, we may collect information about your orders, such as your name, email address, mailing address, phone number, order history, payment information, and other information you choose to provide.

Input. If you use the features provided by Titswde, we may collect information about your input, such as your chat input, photos, videos, or any other content provided to Titswde for processing purposes.

Career Development. If you decide to apply to join Titswde, you can submit your contact information and resume online. We will collect the information you provide in your resume, such as your educational background and work experience.

Location Information. When you use our services, we infer your approximate location information, such as the Internet Protocol (IP) address you use when accessing our website. When you use Titswde, we collect and use precise geolocation data (e.g., using GPS, Wi-Fi, and Bluetooth signals, as well as other device information) to support other services we provide to you or related to Titswde.

Device Information. We receive information about the device and software you use to access our services, including IP address, web browser type, operating system version, mobile carrier and manufacturer, device identifier, and similar information.

Usage Information. To help us understand how you use our services and to help us improve them, we automatically receive information about your interactions with our services, such as the pages or other content you view, your searches (e.g., on our website), your activities (e.g., log details of calls and text messages using Titswde), and the date and time of your activities.

Photo, video, audio, and communication information. Our services collect this content, including related metadata, when you use Titswde to create photos, videos, recordings, or communications (e.g., text messages), or when you use certain Titswde features involving images or audio.

Information from cookies and similar technologies. When you use this service, we and our third-party partners use cookies, pixel tags, or similar technologies to collect information.

Please see your web browser's "Help" file for instructions on how to modify your cookie settings. Please note that if you delete or choose not to accept cookies from this service, you may not be able to fully utilize the full functionality of this service.

Third-party partners. When you use Titswde, we may receive information about you from third-party services you use in the process of using Titswde. For example, we may receive information about you from the third-party telecommunications operators that support you. You may also choose to create accounts for certain third-party services and enable these services (“Experiences”), from which we may receive information about you. For example, if you choose to integrate Titswde with your Google account, we will receive your personal contact data from your Google account via the Google API so that you can communicate with your personal contacts. All such data is stored in encrypted format on our servers and is subject to access controls. Rabbit’s use of information received from the Google API and its transfer to any other services will comply with the Google API Service User Data Policy, including restrictions on use.

Other Third Parties. We may receive other information about you from third parties, such as data or marketing partners, such as demographic data, and combine it with other information we already have about you.

The legal basis for our processing of your personal data depends on the specific purpose for which we process it. Our legal basis for processing your personal data may include:

Performance of Contracts. We may process your personal data when providing or communicating with you about services, including creating or maintaining your account, processing your orders and payments, and providing customer service.

Legal Rights. However, if, after careful consideration, we believe that using your personal data would harm your interests or your fundamental rights and freedoms related to your personal data, we will not use your personal data. For example, we may use your personal data to improve our services, such as optimizing functionality, analyzing performance, and fixing vulnerabilities; conducting marketing communications; detecting and preventing fraud to protect the safety of our customers, ourselves, or others; and determining your preferences and personalizing your service experience when recommending features, products, and services that may be of interest to you.

Your Consent. When we process your personal data for a specific purpose, we will seek your consent and inform you of the specific purpose. If you have consented to our processing of your personal data for a specific purpose, you may withdraw your consent at any time, and we will no longer process your personal data for that purpose.

Compliance with Legal Obligations. We may use your personal data to comply with applicable laws, regulations, legal requirements or legal processes in Hong Kong (e.g., in response to requests from government agencies); to protect your rights, privacy, safety or property as well as ours and other users (including making or defending claims); or to prevent, identify, investigate and stop fraudulent, unauthorized, unethical or illegal activities, including cyberattacks and identity theft.

We use the information we collect for:

To provide you with services and meet your requests, such as providing, maintaining, improving, and enhancing our services; fulfilling your requests, such as processing product or service orders; providing technical and customer support; communicating with you to provide updates and other information related to our services, including administrative information regarding changes to our terms, conditions, and policies; and providing you with the information you request and responding to your comments and questions. If you choose not to provide certain data, the quality and functionality of the services we provide to you may be affected.

To provide you with a personalized experience, such as understanding your interests and preferences to personalize our interactions with you.

For marketing and advertising purposes, such as sending you promotional and advertising materials based on your choices.

For legal, security, or safety reasons, such as to detect and prevent fraud and address potential trust and security issues.

To comply with applicable regulations, including enforcing our Terms of Service or other legal rights, or as required by applicable laws and regulations, or at the request of any judicial process or governmental agency.

For our own internal business purposes, such as understanding and analyzing how you use our services, improving our services, developing new products, services, features, and functionalities; and generating de-identified or aggregated data.

For other uses, we will notify you separately when we collect information.

We disclose personal information in the course of our business operations, as described below. It is important to clarify that we will never sell your personal information to data brokers.

Suppliers and Service Providers. We may share any information we receive with suppliers and service providers we engage to provide services. These suppliers and service providers may include providers of website hosting, data analytics, order fulfillment, fraud prevention, information technology, customer service, marketing promotion, Titswde functionality, and other services.

Third-Party Partners. We may share personal information with third-party business partners to enable your use of the services. These partners may include your telecommunications operator, third parties providing the experience you enable on the website, and other third parties providing the services you choose to use on Titswde.

Action and Advertising Partners. To enhance your experience using our website, we partner with professional analytics and advertising companies. These companies use technologies such as cookies and pixel tags to collect information about your online interactions over a period of time, covering our website and third-party websites you visit.

Our goal is to understand and improve how you interact with our website. To this end, we automatically collect detailed information about your interactions with our website, such as the pages and content you view, your searches, and the time you spend on your visits. We use tools such as Google Analytics to collect and process this data. You can learn about Google's practices by visiting Google's Privacy Partners page, or opt out through the Google Analytics opt-out plugin.

In addition, we may work with third-party advertisers to show you relevant ads on our website and third-party websites (including social media sites) based on your usage on our website. This targeted approach helps us connect with users who are most likely to be interested in our products. We are committed to prioritizing your privacy and creating the best shopping experience for you without disclosing your personal data. As a privacy-first company, we strive to provide you with a pleasant and safe product experience.

At your request. Titswde may offer features that allow you to export or otherwise transfer photos or certain other data to your accounts on third-party services.

As required by law and similar disclosures. We may access, retain, and disclose your information if we deem it necessary or appropriate to: (a) comply with law enforcement requests and legal processes, such as court orders or subpoenas; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, your information may be disclosed if you post any inappropriate content on or through the Service.

Merger, Sale, or Other Asset Transfer. We may transfer your information to service providers, advisors, potential business partners, or other third parties for consideration, negotiation, or completion of a corporate transaction, such as our acquisition or merger with another company, or our sale, liquidation, or transfer of all or part of our assets. Following any of the foregoing events, your use of your information will be governed by the terms of this Privacy Policy, which were in effect at the time the information was collected.

Consent. We may also disclose your information with your permission. We will not disclose personal information to unaffiliated third parties for their direct marketing purposes without your consent.

We offer you several options for how your information is processed:

Marketing Information. You can unsubscribe from our promotional emails by clicking the link in the email. Even if you choose not to receive our promotional messages, you will continue to receive administrative messages from us.

Do Not Track. There is currently no universally accepted standard for how to respond to a "Do Not Track" signal, and we do not respond to such signals.

Update Your Personal Information: If you wish to update the personal information you have provided to us, please send us your request to helpdesk@titswde.com.

Our services may contain links to other websites, products, or services that are not owned or operated by us. We are not responsible for the privacy practices of these third parties, nor for the privacy practices of third-party experience providers that you may choose to use on your website. Please note that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We recommend that you read their privacy policies before providing them with any information.

We will take reasonable steps, through physical and electronic security measures, to protect your information and enhance the security of the information we maintain. However, since no electronic transmission or storage of information can be absolutely secure, we cannot guarantee the security and privacy of your information. If you have reason to believe that your account or interactions with us are no longer secure, please contact us immediately using the contact information in the "Contact Us" section below.

We will retain personal information for as long as necessary or permissible, depending on the purpose for which it is collected and to the extent permitted by applicable Hong Kong law.

Our criteria for determining data retention periods include:

The length of time we maintain an ongoing relationship with you and provide you with services (e.g., as long as you have an account with us or continue to use the services);

Whether we have a legal obligation (e.g., certain laws require us to retain your transaction records for a period of time before deleting them); or

Whether it is necessary to retain this information based on our legal position (e.g., applicable statute of limitations, litigation, or regulatory investigations).

We do not knowingly collect, store, or use the personal information of children under the age of 18, and our services are not geared towards children. If you discover that a child has provided us with personal information in violation of this Privacy Policy, please contact us at helpdesk@titswde.com.

If you choose to use our services from the EU or other regions where data collection and use laws may differ from Hong Kong laws, please note that you will be transferring your personal information from these regions to locations outside Hong Kong for storage and processing. Furthermore, we may transfer your data from Hong Kong to other countries or regions for data storage and processing, to fulfill your requests, and to operate our services. The data protection rules in these countries or regions may differ from those in your country/region.

Your Rights

In addition to the data rights stipulated by applicable laws and regulations in your country or region, you also have the following data rights under this Privacy Policy:

Right to Access Your Personal Data: You have the right to access your personal data, and we will provide you with records of our collection and processing of your personal data upon your request;

Right to Correct Your Personal Data: You have the right to request that we correct any errors in the personal data we process about you;

Right to Delete Your Personal Data: Unless otherwise stipulated by applicable data protection laws and regulations, or to meet other compliance requirements, you may request that we delete some or all of your collected personal information at any time. However, we need to remind you that doing so may prevent you from using the services we provide normally;

Right to Withdraw Consent: For services that require your consent to collect your personal data, you can request us to withdraw your previous consent at any time;

Right to Data Portability: You can request us to transfer all or part of your data records to other data collectors or processors;

Right to Object: In certain business functions, we may make decisions solely based on non-human automated decision-making mechanisms (including information systems and algorithms). If these decisions have a significant impact on your legitimate rights and interests, you have the right to request an explanation from us, and we will provide appropriate remedies.

For security reasons, we may require you to provide a written application or other proof of identity. We may require you to verify your identity before processing your application. We will respond within 30 days. If you are dissatisfied, you can also file a complaint through the following channel: helpdesk@titswde.com.

Before deciding whether to grant your request to exercise your rights, we may require you to provide certain additional information to confirm that you are our user.

In principle, we do not charge fees for reasonable requests; however, for repeated requests that exceed a reasonable scope, we will charge a fee as appropriate. We may refuse unnecessary repeated requests, requests requiring excessive technical means (e.g., developing a new system or fundamentally changing existing practices), requests that pose a risk to the legitimate rights and interests of others, or highly impractical requests (e.g., involving backing up information stored on tape).

We will post any adjustments to our Privacy Policy on this page, and the revised version will take effect immediately upon posting. If we make significant changes to how we use or share your personal information previously collected through the Service, we will notify you through the Service, email, or other means.

If you have any questions, comments, or concerns about our information processing activities, please email helpdesk@titswde.com.