Shipping Policy
1. Shipping Scope
We currently support worldwide shipping. Specific delivery areas are shown on the checkout page. If delivery is not currently available to your area, please contact our customer service team for assistance.
2. Order Processing Time
All orders will be processed and shipped within 1–3 business days (excluding holidays).
For customized or pre-sale digital products, shipping time will be as stated on the product page.
After your order is shipped, you will receive a confirmation email containing tracking information.
3. Shipping Methods and Delivery Time
We will automatically match the best carrier based on your shipping address. Common logistics companies include:
United States Postal Service (USPS) / UPS / FedEx (within the United States)
DHL Express / Aramex (international express)
EMS / ePacket (international standard shipping)
The system will automatically select a logistics provider based on the destination, order size, and service availability.
Estimated Delivery Time: 5–16 business days (slight differences may occur due to customs and regional policies)
Some remote areas may experience slightly longer delivery times, but no additional shipping fees will apply.
Actual delivery time may be delayed due to uncontrollable factors such as customs clearance, weather, and local logistics conditions.
4. Shipping Fee Information
All orders on this site enjoy free shipping (free shipping), with no minimum purchase requirement.
If secondary delivery or return costs are incurred due to incorrect address, no one to sign for the package, etc., the customer will be responsible for these costs.
5. Customs Duties and Taxes
International orders may incur customs duties, import taxes, or other fees, which are collected by local customs.
All customs duties and taxes are borne by the recipient; we cannot predict or control these costs.
6. Digital Product Transportation Safety
All digital products undergo rigorous inspection before shipment.
We use shockproof and moisture-proof professional packaging to ensure the safety of electronic devices during transportation.
Please inspect the package upon receipt. If you find any obvious damage, please take photos immediately and contact customer support.
7. Logistics Anomalies and Losses
Please contact us immediately if any of the following situations occur:
Logistics information has not been updated for an extended period.
The package shows as signed for but has not been received.
The product is damaged in transit.
We will assist you in communicating with the logistics company and provide appropriate solutions.
8. Address Information Instructions
Please ensure your shipping address and contact information are accurate when placing your order.
We will do our best to assist with delays or losses caused by incorrect address information, but we will not be liable for any direct losses incurred.
9. Contact Us
If you have any questions about our shipping policy, please feel free to contact us via our customer service email: helpdesk@titswde.com