FAQ

I. Orders and Payment

Q1: Can I modify or cancel my order after placing it?

A: If your order has not yet been shipped, you can contact our customer service to request modification or cancellation. Once the order has been shipped, it cannot be cancelled; please follow the return process.

Q2: Which payment methods are supported?

A: We support Visa and MasterCard as payment methods.

II. Shipping and Delivery

Q3: How long does it take to ship?

A: Most orders will ship within 1–3 business days (excluding holidays). Customized or pre-sale products are subject to the page description.

Q4: How do I track my order?

A: After your order is shipped, you will receive an email containing tracking information. You can also check the shipping status in "My Orders".

Q5: Are customs duties required for international orders?

A: Some countries and regions may charge customs duties or import taxes, which are borne by the recipient.

III. Products and Usage

Q6: Are the products brand new and authentic? 

A: Yes, all products are brand new and genuine, and undergo strict quality testing before shipment.

Q7: Can products containing batteries be shipped normally?

A: Yes, we will package and ship products containing lithium batteries in accordance with international shipping standards.

IV. Returns and Refunds

Q8: Can I return an item if I'm not satisfied?

A: Yes. Items meeting the return conditions can be returned within the specified period after receipt. Please refer to the "Returns and Refunds Policy" for details.

Q9: How long does it take for the refund to arrive?

A: After we confirm the returned item is correct, the refund will usually be returned to the original payment method within 3-10 business days. The arrival time depends on the payment institution.

V. After-Sales Service and Warranty

Q10: Does the product offer warranty service?

A: Some digital products offer limited warranty service. The warranty period and scope are subject to the instructions on the product page or warranty card.

Q11: What should I do if I receive damaged or incorrect goods? 

A: Please get in touch with customer service within 48 hours of receiving your order and provide photos or videos. We will process your exchange or refund as soon as possible.

VI. Account and Privacy

Q12: Do I need to register an account to place an order?

A: You can choose to place an order as a guest, or register an account to view your order history and enjoy more services.

Q13: Is my personal information secure?

A: We highly value user privacy. All data is encrypted and your personal information will not be leaked or sold.

VII. Contact Us

If the above information does not resolve your issue, please feel free to contact us at helpdesk@titswde.com. We will reply as soon as possible.